As soon as there is a suspected problem with a computer that cannot be solved alone, place a service ticket as soon as possible. A service ticket can be placed either online or at the ticket counter in the IT office during business hours.
Tickets are most useful whenever you want help with a problem that takes longer than a few minutes inspection at the reception desk, or to ask the IT department for help with simple questions not listed here. Even if you bring the problem in directly, we may ask you to submit a ticket if we are unable to solve it while you are there.
The Help Ticket System allows the IT staff to keep track of all the issues coming into the department, and allows you to view the progress being made on your issues. When we are done fixing your computer, we will reply to your ticket and let you know when you can pick up your computer.When submitting a ticket, please be as informative as possible, so that we can better help you.